01 · Business solutions
Consumer protection
Compliance with the consumer statute, defense before the SIC and claim-prevention strategies.
What we do
The consumer statute exposes the company to sanctions and claims if not followed rigorously. We advise on compliance with the statute, defend the company before the SIC (Superintendence of Industry and Commerce) and design strategies that prevent claims. Clients protect their operations and their reputation.
What’s included
We ensure compliance with the consumer statute and defend the company.
- Consumer statute compliance
- Defense before the SIC
- Claim prevention
- Warranties and advertising
- Consumer terms and conditions
When to call us
Before launching a campaign, when the advertising promise can be read as an obligation.
The SIC opens an investigation or requests information with a deadline.
Complaints of the same kind repeat and foreshadow a class action.
The company sells online and its terms and conditions come from a template.
The warranty or returns policy is about to change and what the law requires must be checked.
What the client gains
- The campaign goes out without risk of sanction. Reviewing the advertising beforehand costs a fraction of answering for it.
- Fewer claims, not just a better defense. Most of them arise from a badly drafted term, not from a bad product.
- A reply to the SIC from the first proceeding. What is answered at the start shapes the rest of the investigation.